Custom Help feature in CHM files

[kara]

Hello,
I am trying to find info on a "Custom Help" feature in CHM files that
allow customers to add notes and/or whole procedures to the Help
system.

I just saw this in a old CHM file that probably has not been updated
in 3 - 4 years. Where I work, our customers have custom Help that
they've been adding to year-after-year that needs to be kept as this
has a lot of very valuable information for them. The problem is that
none of the writers on staff, including myself, know about custom Help
systems, how they are setup, or anything else.

Anyone have any good info on this that they can share?

How is this functionality added to the Help? How should this be
properly maintained? Etc?

thanks,
Kara

[kara]

Just an update if anyone is interested -
From pulling the CHM file apart, I found a javascript in there that
added this functionality. Definitely a home grown solution. Now that I
know the programmer that worked on this before, the next step will be
to figure out how to add this to WebHelp.

Thanks,
Kara

Post by kara
Hello,
I am trying to find info on a "Custom Help" feature in CHM files that
allow customers to add notes and/or whole procedures to the Help
system.
I just saw this in a old CHM file that probably has not been updated
in 3 - 4 years. Where I work, our customers have custom Help that
they've been adding to year-after-year that needs to be kept as this
has a lot of very valuable information for them. The problem is that
none of the writers on staff, including myself, know about custom Help
systems, how they are setup, or anything else.
Anyone have any good info on this that they can share?
How is this functionality added to the Help? How should this be
properly maintained? Etc?
thanks,
Kara